SPA POLICIES
APPOINTMENT AND CANCELLATIONS
Advanced reservation for our service(s) is recommended. A major credit card is required to hold your reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments cancelled in less than 24 hours or NO SHOWS will be billed 100% of each service.
ARRIVAL
We have a 10-minute late policy. If you are more than 10 minutes late for your reservation, you will be marked as a no-show and we will have to reschedule your services. We value your time and kindly ask that you do the same for us and your fellow Spa visitors.
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We suggest you arrive at least 20 minutes prior to your scheduled appointment time. If you arrive late, we will do our very best to accommodate your entire service, however you will be charged in full for your service. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full-service fee.
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PERSONAL PROPERTY
Please leave any valuables (jewelry, etc.) at home. The SkinCare Guru Day Spa is not responsible for lost or stolen property.
AGE REQUIREMENT
Guests under the age of 18 must have parental consent. For safety concerns, children under 12 may not wait in the lobby unless accompanied by an adult.
GIFT CARDS
Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk or online. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final.
RETURNS & EXCHANGES
Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 14 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final.
GRATUITIES
Gratuities are accepted in cash only. If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your therapist.
Payment Methods
Cash is preferred and will not incur the 4% processing fee for credit cards. We also accept Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Gratuity is accepted in cash only.
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Thank you.